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1.
Proceedings of SPIE - The International Society for Optical Engineering ; 12597, 2023.
Article in English | Scopus | ID: covidwho-20244438

ABSTRACT

In supply chain management (SCM), product classification and demand forecasting are crucial pillars to ensure companies to have production in the right category and quantity for long-term profitability. Due to COVID-19 from 2019, the automobile industry has been seriously negatively affected as the demand dropped dramatically. Therefore, it is necessary to make reasonable product classification and accurate demand forecasting to facilitate automobile companies in SCM to reduce unpopular product manufacture and unnecessary storage costs. In this paper, the Canada automobile market has been chosen with the period from 1946 to 2022. To classify a number of different types of motor vehicles into several categories with general characteristics, K-means Clustering method is applied. With the seasonal patterns and random generated features for auto sales, the time series models ARIMA and SARIMA are adopted for demand forecasting. According to the analysis, the automobiles fitting in the category with high demand and low price are valuable for further production. In addition, SARIMA Model is more accurate and fits better than ARIMA Model for both the training and test datasets for long-term prediction. The classification and forecasting results shed light on guiding manufacturers to adjust production schemes and ensuring auto dealers to predict more accurate sales in order to optimize the strategic planning. © 2023 SPIE.

2.
International Journal of Production Research ; 61(14):4934-4950, 2023.
Article in English | ProQuest Central | ID: covidwho-20244424

ABSTRACT

Because of the Covid-19 pandemic, urgent surging demand for healthcare products such as personal protective equipment (PPE) has caused significant challenges for multi-tier supply chain management. Although a given firm may predominantly focus on an arms-length solution by targeting the first-tier supplier, the firm can still struggle with extended multi-tier suppliers it cannot choose which use unsustainable practices. One key goal is compliance across various dimensions with production, environmental and labour standards across the multi-tier supply chain, a goal that blockchain technology can be applied to manage. Based on a comprehensive literature review, this research develops a system architecture of blockchain-based multi-tier sustainable supply chain management in the PPE industry designed to identify and coordinate standards in production and social and environmental sustainability in multi-tier PPE supply chains. The architecture was validated by theoretical basis, expert opinions and technical solutions. We conclude with managerial implications for implementing blockchain technology to advance sustainable multi-tier supply chain practices.

3.
Sustainability ; 15(11):8670, 2023.
Article in English | ProQuest Central | ID: covidwho-20243546

ABSTRACT

With the advent of healthy visions, two of the trends that have become extremely important in the supply chain in recent decades are corporate social responsibility (CSR) and sustainability, which have affected the activities of buyers and suppliers. The next trend that is emerging is the vision of creating shared value (CSV), which wants to move the supply chain toward solving social problems in a completely strategic way. This research intends to develop a step-by-step framework for evaluating and segmenting suppliers based on CSV criteria in the supply chain. In the first stage, the criteria for creating sustainable shared value (CSSV) are obtained through existing activities in the field of CSR. The obtained criteria are then divided into two categories, strategic and critical, and then the weight of each criterion is obtained using the best–worst method (BWM). In the next step, based on the Kraljic model, the suppliers are divided into four clusters using the preference ranking organization method for enrichment evaluation (PROMETHEE) technique. This framework helps the buyer to conclude and select purchasing decisions and relationships with suppliers through the lenses of CSV and sustainability.

4.
International Journal of Emerging Markets ; 18(6):1285-1288, 2023.
Article in English | ProQuest Central | ID: covidwho-20243510

ABSTRACT

Since the early 2000s, emerging markets have become the heart of global supply chains hosting a large volume of industrial productions. The second article looked into the barriers to attaining sustainability in supply chain of the Bangladeshi pharmaceutical sector and developed a hierarchical structure of those barriers using interpretive structural modeling and MICMAC analysis. The eleventh article explored a new way to assess suppliers' suitability by considering pseudo-resilience factors to achieve SSC in the post-COVID-19 era using an analytical hierarchy process and R. It also provided a case study of three smartphone processor suppliers (Jessin et al., 2023).

5.
Cogent Business & Management ; 10(1), 2023.
Article in English | ProQuest Central | ID: covidwho-20241621

ABSTRACT

Information technology and supply chain agility are in vogue. The present study aims to investigate the impact of information technology (IT) on supply chain agility and its outcomes such as cost reduction and operational performance in fast food companies' chains. A total of 240 employees from fast food chains were selected as respondents. Data was collected using five-point Likert scale questionnaire developed from previous studies. The statistical results confirmed that adoption of IT is playing a vibrant role in achieving supply chain agility and supply chain agility helps to reduce cost and improves operational performance of firms. The study model provides a useful framework to examine the impact of IT adoption on supply chain agility and its outcomes. In conclusion, the firms have to focus on their supply chain management and make it efficient and agile by implementing the advanced technologies to gain operational performance. Implications have been discussed.

6.
International Journal of Emerging Markets ; 18(6):1355-1377, 2023.
Article in English | ProQuest Central | ID: covidwho-20240497

ABSTRACT

PurposeDigital transformation in supply chains (SCs) has emerged as one of the most effective ways to minimize SC disruption risks. Given the unprecedented impact of the COVID-19 pandemic on global SCs, this study aims to identify and provide empirical evidence about the drivers of digital SC transformation, considering the interactivity between environmental dynamism, technology, and organizational capabilities during the pandemic era.Design/methodology/approachUsing partial least squares structural equation modeling (PLS-SEM), this study examines 923 firms in Vietnam to ascertain the drivers of digital SC transformation between small- and medium-sized enterprises (SMEs) and large enterprises, based on the technology–organization–environment (TOE) as an overarching framework.FindingsThis study finds that greater digital SC transformation adoption could be achieved under the interactivity between the TOE components of firms' technological competencies, learning capabilities, and disruptions in socioeconomic environments due to the COVID-19 pandemic. Moreover, a multigroup analysis shows that the drivers of digital SC transformation differ between SMEs and large enterprises. SMEs were found to be more motivated by the COVID-19 disruption risk when adopting digital SC models.Originality/valueThis study represents an original and novel contribution from Vietnam as an emerging market to the literature on the impact of COVID-19 on the global value chain. Apart from the unique dataset at the firm level, the analysis of interactions between external and internal drivers of digital SC transformation could provide crucial managerial implications for SMEs to survive major disruptions, such as those caused by the COVID-19 pandemic.

7.
International Journal of Emerging Markets ; 18(6):1397-1424, 2023.
Article in English | ProQuest Central | ID: covidwho-20240071

ABSTRACT

PurposeThis research aims to profoundly investigate the post-COVID-19's opportunities for customer-centric green supply chain management (GSCM) and perceived customer resilience by studying the correlation between fear-uncertainty of COVID-19, customer-centric GSCM, and the perceived customers' resilience. Moreover, to examine how the perceived corporate social responsibility (CSR) activities moderates the relationship among the variables.Design/methodology/approachIn this study partial least squares structural equation modeling (PLS-SEM) was adopted on a sample of 298 managers and customers in the Egyptian small and medium enterprises (SMEs) market for data analysis and hypotheses testing.FindingsPreliminary results indicate that the fear-uncertainty of COVID-19 positively affects customer-centric GSCM. Also, external CSR moderates the association between fear-uncertainty towards COVID-19 and customer-centric GSCM. However, internal CSR does not moderate this relationship. Customer-centric GSCM has a significant positive impact on the perceived environmental and social resilience. However, it has an insignificant effect on the perceived financial resilience. Also, customer-centric GSCM has a significant mediation outcome on the relation between fear-uncertainty of COVID-19 and the perceived environmental and social resilience. However, this relation is insignificant regarding the perceived financial resilience.Practical implicationsManagers could develop a consistent strategy for applying CSR practices, providing clear information and focusing on their procedures to meet their customer needs during COVID-19. Governments and managers should develop a consistent strategy to apply customer-oriented green practices to achieve customers' resilience, especially during the pandemic.Originality/valueBased on the "social-cognitive,” "stakeholder” and "consumer culture” theories, this study shed light on the optimistic side of the COVID-19 pandemic, as it also brings the concepts of social responsibility, resilience and green practices back into the light, which helps in solving customers' issues and help to achieve their resilience.

8.
Designing Smart Manufacturing Systems ; : 211-233, 2023.
Article in English | Scopus | ID: covidwho-20238553

ABSTRACT

Smart Supply Chain has been evolving with the use of base technologies and front-end technologies, allowing the development of digital solutions for companies. Besides these technological aspects, companies should create a digital transformation strategy to boost the development of their Smart Supply Chain. Even though creating a Smart Supply Chain is vital for companies enabling their competitiveness in the market, some companies are also applying green supply chain internal and external practices to recover from the COVID-19 outbreak. These green practices are essential for companies to guide their supply chain activities to ensure competitive advantage. We discuss when companies develop Smart Supply Chain to meet Green Supply Chain Management (GSCM), a Smart GSCM is configured to reach sustainable performance goals and to decrease COVID-19 impacts. © 2023 Elsevier Inc. All rights reserved.

9.
Journal of Modelling in Management ; 18(4):1250-1273, 2023.
Article in English | ProQuest Central | ID: covidwho-20238256

ABSTRACT

PurposeThe ongoing pandemic has gravely affected different facets of society and economic trades worldwide. During the outbreak, most manufacturing and service sectors were closed across the globe except for essential commodities such as food and medicines. Consequently, recent literature has focused on studying supply chain resilience and sustainability in different pandemic contexts. This study aims to add to the existing literature by exploring the economic, environmental and societal aspects affecting the food supply chain and assessing the impact of COVID-19 on food sustainability.Design/methodology/approachA survey method has been adopted with a questionnaire instrument investigating the role of technology, government policies, geopolitics and intermediaries on sustainable organisational management. A five-point Likert scale (i.e. 1 = strongly disagree;5 = strongly agree) is used to evaluate the responses. The findings are based on 131 responses from entry-level workers and senior executives of different food supply chains across Asia and Europe. The data has been analysed to derive insights into the impacts of this pandemic.FindingsThe survey concludes with the significant impact of COVID-19 on the three pillars of sustainability, i.e. economic, social and environmental dimensions. The empirical analysis shows digitalisation and its applications help mitigate the negative effect of COVID-19 on sustainability. In addition, the supportive government policies and intermediatory interventions were helpful in improving sustainability at each level.Research limitations/implicationsThe findings have implications for businesses and policymakers. Companies can learn from the advantages of digitalisation to counter the challenges imposed by the pandemic or similar situations in the future in maintaining the sustainability of their supply chains. Managers can also learn the importance of effective organisational management in driving sustainability. Finally, policymakers can devise policies to support businesses in adopting sustainable practices in their supply chains.Originality/valueThis study adds to the limited literature exploring the impact of COVID-19 on food supply chain sustainability through the triple bottom line lens. To the best of the authors' knowledge, this is also one of the first empirical studies to examine the effect of technology, government and organisational management practices on the sustainability of food supply chains.

10.
Journal of Modelling in Management ; 18(4):1022-1063, 2023.
Article in English | ProQuest Central | ID: covidwho-20238240

ABSTRACT

PurposeThe purpose of this paper is to identify the radio frequency identification (RFID) strategic value attributes (RFIDSVAs) mechanism selections preferences and also integration of RFID tags with technology coordination tools (IRTWTCTs) alternatives ranking performance decisions in supply chain management (SCM). RFID-enabled techno-economic feasibility decisions are enhancing the SC visibility in apparel supply chains (ASCs). The RFIDSVAs mechanism selections have performed significant agility to strategic competitive advantages, namely, inventory visibility, multi-tags ownership transfer within trusted third party, etc.Design/methodology/approachFuzzy analytical hierarchy process (FAHP) and FAHP-fuzzy Technique for Order of Preference by Similarity to Ideal Solution (FTOPSIS) approaches have been used to evaluate the quantitative assessment of RFIDSVA mechanisms selection decision based on weight priority orders and IRTWTCTs alternatives selection in ASC networks. The comparison of FAHP and FAHP-FTOPSIS approaches to evaluate the integrated framework develop in RFIDSVAs mechanisms and IRTWTCTs alternatives selection decisions in Indian multi-tier ASC networks.FindingsThe result found that the FAHP-FTOPSIS approaches have used to prioritizing the RFIDSVA mechanism selection weights and also identify the IRTWTCTs alternatives ranking preferences order in apparel SCM. The comparison between the FAHP and FAHP-FTOPSIS approach to quantitative assessments from RFIDSVA mechanisms and IRTWTCTs alternatives selection decisions, which enable them SC agility potential across multi-tier visibility in ASC networks. ASC stakeholders can be benefited by techno-economic feasibility decisions, RFID-enabled shop floor activities, multi-tags ownerships transfer in SCs and knowledge-based cryptography tags/items separation in SCs.Research limitations/implicationsThe research work has considered only five RFIDSVA mechanisms and also three integration of RFIDTWTCTs alternatives in multi-tier ASC. The strategic competitive advantages are achieved by RFID-enabled break-even tags price decisions and also techno-economic feasibility decision by contractual design multi-tier SC stakeholder's involvements.Practical implicationsThe pilot project study explores that the quantitative assessment decision has based on RFID-enable techno-economic feasibility in ASCs. Stakeholders can be benefited by inventory control of the financial losses, reducing the inventory inaccuracies and multi-tags ownership transfer within trusted third-party traceability in ASC networks.Originality/valueThis study explores the RFID-enabled apparel SC process and activities visibility (natural fibre's fibre producer, fibre dyeing producer, yarn spinning producer, knitting and finishing producer).

11.
Pharmaceutical Technology Europe ; 32(8):9-12, 2020.
Article in English | ProQuest Central | ID: covidwho-20236450

ABSTRACT

In the short term, Sebastian Tomlin, logistics manager at Charles River, a contract research and development firm, says that time and investment in supply chain management and logistics operations are needed to expedite the movement of materials during this crisis. "By far, a cradle-to-grave supply chain with local starting materials, ingredients, and excipients for essential drug production will help to support resilient supply chains by removing the reliance on imports and driving new investments in green chemistry and Pharma 4.0 efforts." Maintaining a high safety stock of critical APIs and other materials is imperative, says Vincent Colicchio, vice-president and Head-Supply Chain and External Manufacturing for North America Generics at Dr. Reddy's Laboratories. Having a stringent process for qualifying material suppliers is also important, according to Hamilton Lenox, senior vice-president, business development at LGM Pharma, an API sourcing and supply chain management company.

12.
Earth's Future ; 11(5), 2023.
Article in English | Scopus | ID: covidwho-20236293

ABSTRACT

The socioeconomic disruption of COVID-19 has strong implications for water management. However, it remains unclear how water use related to urban and rural household consumption responded to the outbreak. Taking 15 provincial regions in China for a case study, we quantified the variations of consumption-based household water footprint induced by the first outbreak of the pandemic and tracked the responsive changes of interregional virtual water flows and control relationships. We found in many regions, the most drastic change occurred only a quarter after the major outbreak, when the average water footprint of urban and rural households decreased by 13% and 9%, respectively. This indicates the presence of a hysteretic effect of disruption to household expenditures. With the subsequent recovery of household consumption, the water footprints in many regions rebounded and even surpassed the historical values. Guangdong had a fast rebound in its net virtual water inflow related to urban households because of the fast recovery of its manufacturing and services activities. The pandemic-related water footprint dynamics suggest not only the necessity of timely managing supply chains to prevent shortage of water and water-intensive products, but also the importance of fostering consumption adjustments for conserving water in a post-pandemic era. © 2023 The Authors. Earth's Future published by Wiley Periodicals LLC on behalf of American Geophysical Union.

13.
Fuzzy Optimization and Decision Making ; 2023.
Article in English | Scopus | ID: covidwho-20236154

ABSTRACT

The COVID-19 has placed pandemic modeling at the forefront of the whole world's public policymaking. Nonetheless, forecasting and modeling the COVID-19 medical waste with a detoxification center of the COVID-19 medical wastes remains a challenge. This work presents a Fuzzy Inference System to forecast the COVID-19 medical wastes. Then, people are divided into five categories are divided according to the symptoms of the disease into healthy people, suspicious, suspected of mild COVID-19, and suspicious of intense COVID-19. In this regard, a new fuzzy sustainable model for COVID-19 medical waste supply chain network for location and allocation decisions considering waste management is developed for the first time. The main purpose of this paper is to minimize supply chain costs, the environmental impact of medical waste, and to establish detoxification centers and control the social responsibility centers in the COVID-19 outbreak. To show the performance of the suggested model, sensitivity analysis is performed on important parameters. A real case study in Iran/Tehran is suggested to validate the proposed model. Classifying people into different groups, considering sustainability in COVID 19 medical waste supply chain network and examining new artificial intelligence methods based on TS and GOA algorithms are among the contributions of this paper. Results show that the decision-makers should use an FIS to forecast COVID-19 medical waste and employ a detoxification center of the COVID-19 medical wastes to reduce outbreaks of this pandemic. © 2023, Crown.

14.
International Journal of Emerging Markets ; 18(6):1289-1306, 2023.
Article in English | ProQuest Central | ID: covidwho-20234242

ABSTRACT

PurposeThe COVID-19 pandemic has proven that how supply chain management (SCM) can become a crucial process for sustainability of the world's production/service. The global supply chain crisis during pandemic has affected most of the sectors. Home and personal care products manufacturers are among them. In this study (1) the problems at SCM of personal and home care products manufacturers during pandemic are discussed with the help of medium-size manufacturer and (2) the factors affecting suppliers' performance for the relevant sector during COVID-19 are analyzed comprehensively.Design/methodology/approachThe importance of the factors is evaluated using fuzzy cognitive maps that can help to reveal hidden casual relationships with the help of expert knowledge. In order to eliminate subjectivity due to usage of expert knowledge, the maps are trained with a hybrid learning approach that consists of Non-linear Learning and Extended Great Deluge Algorithms to increase robustness of the analysis.FindingsThe findings of the study indicate that the factors such as general quality level of products/services, compliance to delivery time, communication skills and total production capacity of suppliers have been crucial factors during pandemic.Originality/valueWhile the implementation of the hybrid learning approach on supply chain can fill the gap in the relevant literature, the promising results of the study can prove the convenience of the methodology to model the of complex systems like supply chain processes.

15.
Mathematics (2227-7390) ; 11(11):2530, 2023.
Article in English | Academic Search Complete | ID: covidwho-20234046

ABSTRACT

In recent years, there have been frequent cases of impact on the stable development of supply chain economy caused by uncertain events such as COVID-19 and extreme weather events. The creation, management, and impact coping techniques of the supply chain economy now face wholly novel requirements as a result of the escalating level of global uncertainty. Although a significant literature applies uncertainty analysis and optimization modeling (UAO) to study supply chain management (SCM) under uncertainty, there is a lack of systematic literature review and research classification. Therefore, in this paper, 121 articles published in 44 international academic journals between 2015 and 2022 are extracted from the Web of Science database and reviewed using the Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA). Bibliometric analysis and CiteSpace software are used to identify current developments in the field and to summarize research characteristics and hot topics. The selected published articles are classified and analyzed by author name, year of publication, application area, country, research purposes, modeling methods, research gaps and contributions, research results, and journals to comprehensively review and evaluate the SCM in the application of UAO. We find that UAO is widely used in SCM under uncertainty, especially in the field of decision-making, where it is common practice to ly model the decision problem to obtain scientific decision results. This study hopes to provide an important and valuable reference for future research on SCM under uncertainty. Future research could combine uncertainty theory with supply chain management segments (e.g., emergency management, resilience management, and security management), behavioral factors, big data technologies, artificial intelligence, etc. [ FROM AUTHOR] Copyright of Mathematics (2227-7390) is the property of MDPI and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full . (Copyright applies to all s.)

16.
Journal of Science and Technology Policy Management ; 14(4):713-733, 2023.
Article in English | ProQuest Central | ID: covidwho-20232284

ABSTRACT

PurposeThere is an increasing interest in the supply chain's digitalization, yet the topic is still in the preliminary stages of academic research. The academic literature has no consensus and is still limited to research assessing the supply chain's digitalization of organizations. This study aims to explore the supply chain digitalization drivers to understand the emerging phenomena. More specifically, the authors devised from the literature the most common factors in assessing the readiness in scaling supply chain digitalization.Design/methodology/approachThis study followed a five-phased systematic literature review (SLR) methodology in this research: designing, analyzing, conducting, writing and assessing the quality of the review. The SLR is beneficial for justifying future research regardless of the complex process that requires dealing with high-level databases, information filtering and relevancies of the content. Through analysis of 347 titles and s and 40 full papers, the authors showed and discussed the supply chain digitalization: transformation factors.FindingsThe results generated three main themes: technology, people and processes. The study also generated ten subthemes/primary drivers for assessing the readiness for supply chain digitalization in organizations: IT infrastructure, cybersecurity systems, digitalization reskilling and upskilling, digitalization culture, top management support, digitalization and innovation strategy, integrated supply chain, digital innovation management, big data management and data analytics and government regulations. The importance of each factor was discussed, and future research agenda was presented.Research limitations/implicationsWhile the key drivers of the supply chain digitalization were identified, there is still a need to study the statistical correlation to confirm the interrelationships among factors. This study is also limited by the articles available in the databases and content extraction.Practical implicationsThis study supports decision-makers in understanding the critical drivers in digitalizing the supply chain. Once these factors are studied and comprehended, managers and decision-makers could better anticipate and allocate the proper resources to embark on the digitalization journey and make informed decisions.Originality/valueThe digitalization of the supply chain is more critical nowadays due to the global disruptions caused by the Coronavirus (COVID-19) pandemic and the surge of organizations moving toward the digital economy. There is a gap between the digital transformation pilot studies and implementation. The themes and factors unearthed in this study will serve as a foundation and guidelines for further theoretical research and practical implications.

17.
Sustain Prod Consum ; 29: 649-656, 2022 Jan.
Article in English | MEDLINE | ID: covidwho-20241331

ABSTRACT

COVID-19 hits the global supply chains in a non-paradigm manner unfolding new and systemic complexity. Therefore, the unexpected and frequent disruptions forced the concern of preventing or creating supply chain resilience capabilities. This paper aims to provide theoretical and practical reflections on resilience in supply chains of essential goods during pandemics using a systems approach. Documental research was performed in order to characterize business practices in consulting reports and interviews with managers published in business communication media. Thus, a careful content analysis was carried out, including the coding and categorization of the leading practices indicated by these vehicles. We suggest categories of resilience factors as new concepts to face the new normal in the supply chains. These categories are Technology and People, Sourcing, Customer, Ecosystem, and Financial Assets. The systems approach consists of more qualified supply chain management stimulating several inputs and synchronized actions to sense and respond to the external environment dynamics.

18.
Ciottone's Disaster Medicine (Third Edition) ; : 178-190, 2024.
Article in English | ScienceDirect | ID: covidwho-2327883

ABSTRACT

Disaster risk management encompasses a holistic approach to all hazards throughout the disaster cycle of prevention, mitigation, preparedness, response, and recovery. Research during the COVID-19 pandemic highlighted numerous shortfalls globally in disaster preparedness and response within the health care setting. The results of multiple studies suggest that a lack of preparedness and high vulnerability remain significant challenges for health care organizations during disasters. Risk may also need to be reexamined in light of the increasing frequency, duration, and intensity of crisis events. Rather than focusing on an all-hazards approach to disaster risk management, it may be prudent to consider the top hazards an organization may face.

19.
Transportation Research Part E: Logistics and Transportation Review ; 175:103139, 2023.
Article in English | ScienceDirect | ID: covidwho-2327741

ABSTRACT

Epidemics have been posing significant challenges to health, existence, and continuity. From the emergence of an outbreak to its elimination, managing an epidemic/pandemic entails many operations and supply chain management decisions that can contribute to a lessening of its impact. With these decisions, epidemic-/pandemic-imposed challenges related to forecasting, planning, supply, manufacturing, storage, and transportation can be addressed in an effort to curtail and end the epidemic/pandemic. We have witnessed these disruptions first-hand during the COVID-19 pandemic, which has had a destructive effect on many well-established supply chains, threatening the existence of firms. The role of operations and supply chain management is thus pivotal for navigating epidemics/pandemics. Against this background, we present a systematic literature review on the role of operations and supply chain management during epidemics and pandemics, illustrating its potential and calling for future research. Leveraging bibliographic coupling analysis, we identify major research areas and contributions that serve as a foundation to propel these domains forward. We further critically review these research areas, identifying multiple themes of which many have been perennially relevant, while others have come to the fore only recently due to the COVID-19 pandemic. Our review provides an integrative view of the field, concurrently advancing theory, and offering ten distinct future research directions. Overall, this paper is meant to serve as a starting point for researchers in operations and supply chain management aiming to investigate this increasingly important domain.

20.
The International Journal of Quality & Reliability Management ; 40(6):1389-1411, 2023.
Article in English | ProQuest Central | ID: covidwho-2324387

ABSTRACT

PurposeThe impact of the COVID-19 pandemic on healthcare operations has raised questions about the applicability and capacity of the lean approach to respond to critical events. Thus, with a dearth of studies addressing this issue, this study aims to understand the role of lean in healthcare operations under the disruptive impact of the COVID-19 pandemic.Design/methodology/approachDrawing on a case study carried out in an emergency department in Brazil during the COVID-19 outbreak, the author presents results from semi-structured interviews and document analysis.FindingsThe results show three prominent themes that respond to this study's purpose: lean applicability during the pandemic, lean challenges during the pandemic and the pandemic impact on the lean processes. Furthermore, the study underscores that lean is not the panacea to operational problems caused by the pandemic in healthcare organisations, but it eases the impact on their operations. Finally, this study contributes to the discipline of operations management and highlights the need to rethink lean applications during disruptive events, focusing on flexibility, adaptability and patients' needs.Research limitations/implicationsThe literature addressing the pandemic impact on healthcare operations is still new and emerging;therefore, it is possible that some of the studies that are under review and could contribute to this study were not considered.Practical implicationsThe study provides a better understanding of the lessons learned from the real-world experiences gained during the pandemic, helping managers to make informed decisions when developing contingency plans to improve healthcare readiness and responsiveness under crisis conditions (e.g. untenable demand and constrained capacity).Originality/valueGiven the contemporary nature of this pandemic, only few emerging studies addressing the impact of the pandemic on lean healthcare operations are available and scholars are calling for more empirical studies. Furthermore, there is an increasing criticism and scepticism about the applicability of lean in healthcare during a pandemic. Thus, this research both provides original contributions by responding to scholars' calls for novel research in this area and further contributes towards filling the void in the literature.

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